Shipping & Returns
To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
If you have ordered or selected and item incorrectly You may return unused items within 30 days of delivery for a full refund (excluding the shipping cost.) However, we will also refund the shipping costs if the return is a result of our error and/or you received an incorrect or defective item.
You should expect to receive your refund within 10 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product and the reason for the return of goods. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. If shipping is outside the UK/EU the the shipping cost quoted is excluding any Duties & Taxes payable by the receiver or receiving country
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or currency selected.